Why has my bonus not been applied?
This could be for many reasons. For example, if you deposit via certain e-wallets you may not be eligible for a deposit bonus, and some promotions are not open to players from the UK. In some cases, it may just be an error. If you think that you are entitled to a bonus but you haven’t received it, contact the customer support agents at the casino.
Do I need a bonus code?
Not always. Casinos should state whether a code is required to claim a bonus, and these can be found easily via the site itself or online.
How many times can I claim a bonus?
Only once. You may find a site that offers many different bonuses, and some have monthly, weekly or even daily offers. However, each individual bonus can only be claimed once.
How do I know if an online casino is safe?
All the casinos we have reviewed are safe, and the easiest way to recognize this is through the URL – encrypted sites display “https” instead of “http” when they are opened. Also, secure casinos will submit their sites to relevant gaming regulators and showcase their relationship on their websites.
Can I win real money?
Absolutely! You can win real money from all of the casinos we’ve reviewed. This has been tried and tested.
Which is the fastest payout option?
In online casinos, the fastest payout options are usually cryptocurrencies, or e-wallets like Neteller, Skrill or PayPal.
What should I do if my payment has not arrived?
If you have not received your payment after several days, it is best to contact the casino’s customer service. They will investigate your transfer and see what could have gone wrong.
What determines payout speed?
How fast you get your cash depends on two factors:
- The casino’s processing time
- Your chosen payment method
What is an online casino?
Online casino is an intermediary between a player and an online games provider. Online casinos do not determine or change odds of winnings, their function is to provide casino bonus offers (promotions) as well as process deposits and pay you back what you have won in an online game.
What is online gambling?
Online Gambling industry is about playing ‘games of chance’, i.e. games where your winnings depends on a chance, for money online. Usually, gambling over the internet takes place in online casinos.
Do I have to download software to play?
No. Today you can play at casinos directly through your web browser, which means no downloads are necessary. This also applies to mobile casinos.
How can I deposit/withdraw money?
Most casinos accept deposits and withdrawals through credit card and a handful of eWallets. These options vary by casino, so check with them to see what methods are available.
What should I do if I have a problem with a casino?
Problems do arise at certain casinos from time to time. If this happens, you should reach out to management and see if you can have the issue resolved. If this doesn’t happen, you can take the problem to the regulator in the country where the casino has its license or post in a forum. Oftentimes trusted portals have the ability to arbitrate disputes, and you may end up getting your money.
